Contact Us
For details about who to call for specific topics, see Contacts for Providers (PDF).
- For MIHMS and Health PAS Online Portal questions, email Provider Services or call 1-866-690-5585. TTY users dial 711.
- Call your Provider Relations Specialist (PDF) for policy-related questions.
This webpage contains resources for service providers such as training information and videos, toolkits for communicating with patients, webinar opportunities, and information about how MaineCare communicates with providers.
Provider Communications
E-Message Sign Up
You can sign up for email notifications on the E-message Subscription Webpage, where you enter your email address, scroll down to “MaineCare Stakeholders,” and select the topics about which you would like to receive updates and information.
See the E-message Topic List (PDF) to ensure you sign up for the topics that relate to the policies under which your organization enrolled with MaineCare. See also the MaineCare Bulletins webpage for past notices.
Interpreter Services Guidance
Interpreter Clarification for Providers (PDF) - This document provides details about interpreter services for non-English speaking or limited English-speaking members.
Policy and Rules RSS Feed Sign Up
MaineCare publishes policy and rule changes through Headline News, our RSS Feed service. To subscribe, click on the topic link below. The link will open a new page where you will click "Subscribe to this feed" to sign up.
- Proposed Rules
- Recently Adopted Rules
- Emergency Rules
- Other Rules (such as chapter 275 and chapter 104)
- Demonstration Waivers
YouTube Channel
See MaineCare's YouTube channel by searching @MaineCareCommunications207 for video made for MaineCare service providers, members, and the public.
Communications Materials
You may request printed materials to help with educating consumers about MaineCare’s programs, free of charge. To order, go to the Materials for MaineCare Communications Toolkit webpage.
MaineCare for Kids Beginning October 1, 2023, children and young adults under 21 in Maine are now eligible for MaineCare coverage if they are in families who make an annual income up to 300% of the Federal Poverty Level. That translates to an annual salary of about $59,000 for a family of 2 and $90,000 for a family of 4. We have launched a MaineCare for Kids Toolkit (PDF) to provide you with materials you can download and print or include in your digital and social media channels to help reach the families with children and young adults who now may be eligible for MaineCare coverage.
Provider Training
Training Videos
Billing for Interpreter Services Training Video - This video demonstrates how to bill MaineCare appropriately for interpreter services.
Code Request Form Training Video - This video provides detailed instructions about how to complete the Code Request Form for providers who are requesting that MaineCare cover specific codes.
Training Calendar
Health PAS Online Portal Calendar for Online Trainings - You will be redirected to the calendar on the portal. The calendar includes information about upcoming training opportunities.
Training Contact
Contact Lisa Bouchard, Provider Relations Specialist, with training requests.
Recorded Webinars
Connecting Patients to Behavioral Health Services Webinar 2024
- An introduction to Treatment Connection platform
- Webinar recording (MP4) for providers seeking services for patients