Missing Clients in Sandata

Jan 15, 2025

Some providers responsible for Electronic Visit Verification (EVV) may experience issues with missing clients who are approved for services. This may impact the ability to create visit records and submit claims for visits. If you experience this issue, and have not reported it, please contact Provider Services at: 1-866-690-5585.   

We appreciate your patience during this time and understand the impact it may have on your operations. We are working with Sandata to resolve the issue as quickly as possible and will send another notice once it’s resolved.