Health PAS Online Portal Down Time Update - November 2025
This is an update to the notice we sent on July 24, 2025, about Health PAS Online Portal downtimes.
The portal will continue to remain down Monday through Friday from 7:00 PM to 7:00 AM and all weekend hours as Gainwell continues to address technical issues.
The portal will remain available from 7:00 AM to 7:00 PM Monday through Friday except for holidays, when state offices are closed.
We expect that these hours will continue until the Fall of 2026 due to the extent of the system modifications that are needed. We apologize for any inconvenience. We will send a notice when there is more information about timing for a return to regular 24-hour, 7-day a-week functionality.
If providers experience difficulties accessing the portal or regular functionality during this time, please contact Provider Services at 1-866-690-5585.