Electronic Visit Verification (EVV) Frequently Asked Questions (FAQs)

Apr 08, 2022

We have updated the EVV FAQs with a new question.   

Question: How long does it take to be set up with the State solution? 

Answer: After you receive prior authorization to provide EVV services from the Office of MaineCare Services, the system will generate an EVV Welcome Kit. You will receive the EVV Welcome Kit through a secure email within three to five business days. If you haven’t received the EVV Welcome Kit after five business days, contact Gainwell Provider Services. 

Please see the updated EVV FAQs as well as other resources on the EVV webpage. Please contact Gainwell Provider Services with additional questions.