Attention Providers of Section 17 and Section 92 Services

May 29, 2024

Acentra Health in collaboration with the Office of Behavioral Health have developed a process improvement for providers to better track their Hold for Service Referrals.

Beginning June 1, 2024, providers will have the ability to run their agency’s Hold for Service Report from the Atrezzo portal. The Hold for Service Report will be available to providers who have a Group Admin +Reports or Admin +Reports user role in the Atrezzo portal.

The Provider Hold for Service Report will give providers a real-time view of who is currently waiting for services with the provider’s agency. Members will only show on the provider’s Hold for Service report if the member is still waiting for services. If the member has been picked up for the same or similar service, the referral has expired, or the referral has been discharged, the member will not appear on the provider’s Hold for Service Report.

As a reminder a Hold for Service Referral is required to be submitted via the Atrezzo portal if the provider agency cannot immediately serve the member the same day.

For instructions on how to run the Provider Hold for Service Report via the Atrezzo portal, please click here. Additional training resources regarding the Hold for Service process, and how to change a provider’s user role in Atrezzo can be found here.

For questions, please contact the Acentra Health Provider Relations Team:

• Call (866) 521-0027, Option 3
• Use our online chat at www.qualitycareforme.com
• Email ProviderRelationsME@acentra.com