Attention Pharmacy Providers: MaineCare Weekend Support on March 9 & 10, 2024
As noted in our February 23, 2024, e-message, Change Healthcare is experiencing a network interruption related to a cyber security issue. This is a national issue affecting Medicaid members in many states. One of the impacts of these technical issues is that we are not able to process retail pharmacy claims until further notice.
This notice is to alert you that MaineCare will provide support to help pharmacy providers verify member eligibility over the weekend on March 9 and 10, 2024. In addition to continuing to use the HealthPas online portal, you can call Gainwell Provider Services’ Interactive Voice Response (IVR) phone line to verify member eligibility for pharmacy claims. Please see our earlier message for instructions.
You may contact the Gainwell Provider Services call center at 1-866-690-5585 between the hours of 9am and 6pm, on both Saturday, March 9, and Sunday, March 10, 2024.
MaineCare has made the following resources available to pharmacies during this outage:
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