Attention MaineCare Providers: MaineCare E-message Issues

Apr 01, 2025

Duplicate E-messages 

Not everyone who is signed up for MaineCare provider e-messages are receiving the notices we send. We are working to resolve this issue. In the meantime, we may send any e-messages intended for all MaineCare providers through multiple subscription lists or may build e-messages to send to subscribers manually. This may result in duplication.  

Old Information 

Additionally, as our technical support team worked to resolve issues in the system last night (3/31) and this morning (4/1); this resulted in subscribers receiving a series of messages ranging back to 2022 that were stuck in the tool. You may have received these messages with outdated send dates in your inbox. Please disregard them as they are not relevant.  

Staying Informed 

Please visit the MaineCare Bulletins webpage to stay informed. All e-messages we attempt to send to your email are found on this webpage, even if the interface between the web and email is severed.  

We are working with our vendor to resolve these issues as quickly as possible. We apologize for any inconvenience.  

Please see the four most recent e-messages that are relevant at this time to avoid any confusion: 

• The Department of Health and Human Services Introduces Maine's Whole Person Care Waiver | Department of Health and Human Services 

• Attention MaineCare Providers: Status of Temporary MaineCare Payment Holds | Department of Health and Human Services 

• Kickoff Meeting Presented Materials for Interpreter Services | Department of Health and Human Services 

• CORRECTION: Home and Community Based Supports (HCBS) Sections 18, 20, 21 and 29, and New Lifespan Waiver: Draft Rate Public Review and Comment | Department of Health and Human Services