Atrezzo Upgrade
On Monday, November 7, 2022, Kepro will upgrade their web-based platform to Atrezzo Next Generation. The Atrezzo Next Generation (ANG) platform is an improved interface with enhanced security features such as Multi-Factor Authentication (MFA).
Training Plan and Resources
Training materials on the Maine ASO client website are accessed by this link: http://www.qualitycareforme.com/. Training sessions are a recorded demonstration in a live webinar to allow discussion and answer questions. There are several modules for the providers to attend based on user role permissions. Providers receive links to register for the session date and time that works best for their availability.
To Register
Open a browser window and navigate to https://me.kepro.com/providers/atrezzo/. We recommend using Google Chrome (for PC) or Safari (for a Mac). The site lists available training dates for providers to register for training.
The training dates are also listed below.
Please select one training date/time below for the appropriate training sessions:
Module 1 – Provider Portal Login and Multifactor Authentication Registration
30-minute duration; 11 sessions
Who should attend Module 1? This training is for provider administrators who are responsible for adding and managing users for local management. All times are listed in EST
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Atrezzo Provider Account Login and Multi-Factor Authentication |
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Date |
Time |
Registration |
Module |
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Monday, October 10 |
9:00am |
Provider Portal Login Provider Multi-Factor Registration Provider Administrator Role
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Wednesday, October 12 |
4:00pm |
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Monday, October 17 |
1:00pm |
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Friday, October 21 |
9:00am |
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Monday, October 24 |
10:00am |
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Wednesday, October 26 |
9:00am |
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Monday, October 31 |
11:00am |
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Wednesday, November 2 |
4:00pm |
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Friday, November 4 |
9:00am |
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Monday, November 7 |
9:00am |
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Tuesday, November 8 |
10:00am |
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Module 2 – Submitting Prior Authorization Requests
60-minute duration; 17 sessions
Who should attend Module 2? This training is for all users to learn how to submit a request and how to manage a request once it’s submitted. All times are listed in EST.
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Atrezzo Case Creation and Follow-Up |
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Date |
Time |
Registration |
Module |
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Tuesday, October 11 |
12:00pm |
The following topics will be reviewed at each training:
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Thursday, October 13 |
9:00am |
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Friday, October 14 |
2:00pm |
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Tuesday, October 18 |
12:00pm |
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Wednesday, October 19 |
9:00am |
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Thursday, October 20 |
2:00pm |
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Tuesday, October 25 |
2:00pm |
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Thursday, October 27 |
3:00pm |
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Friday, October 28 |
2:00pm |
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Tuesday, November 1 |
10:00am |
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Thursday, November 3 |
12:00pm |
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Friday, November 4 |
12:00pm |
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Monday, November 7 |
12:00pm |
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Tuesday, November 8 |
2:00pm |
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Wednesday, November 9 |
9:00am |
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Thursday, November 10 |
9:00am |
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Friday, November 11 |
9:00am |
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Module 3 – Specialty Processes
Who should attend Module 3? This training is for all users to learn how to complete specialty processes within the Atrezzo portal. These training sessions are prerecorded, and no registration is required.
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Curriculum |
Module |
Video Link |
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Atrezzo Specialty Processes |
SMI Termination Request |
All specialty processes will be available online on October 17th, 2022, at: https://me.kepro.com/resources/training/ |
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Critical Incident |
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Referral Refusal |
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LTSE/Baxter Invoicing |
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OBH Invoice Reporting |
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SUD TEDS-NOMS Training |
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MaineMOM |
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OHH New Submission Guidelines |
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Referral Management Process
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Veteran’s Case Management |
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Adverse Decision |
For additional training requests, please email ProviderRelationsME@kepro.com.
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