How to Use the Voice Response System

You can report changes to your address or phone number or to the other parent's information in the Client Portal. You will need the last 6 digits of your SSN and the 4 digit DSER PIN to access the portal. Click on Client Portal to proceed.

The information below can be downloaded here: Navigating the Voice Response System (PDF)

Navigating the Voice Response System (VRS)

You will need your SSN and 4-Digit DSER PIN number

  1. Dial the VRS at 1-800-371-7179 (in Maine) or 1-207-624-7830
  2. Press 1 if you have an open case.
  3. Press 2 for general information or to apply for services
  4. Enter your Social Security number
  5. Enter your personal identification number (PIN)
  6. Press * if you don’t know your PIN
  7. Once you enter your PIN on the VRS, listen to the prompts or follow the menu below to give or receive the desired information

For information about Disbursements or to update your address Press 1, then:

  • Submenu:
    • Press 1 to hear the last 3 disbursements
    • Press 2 if you would like an application for direct deposit to be sent to you
    • Press 3 if you would like to stop a current direct deposit
    • Press 4 to update your address
    • Press 5 to request a 12 month disbursement report
    • Press 6 to report a lost check
    • Press 0 to speak with a representative M-F from 10:00 AM to 3:00PM
    • Press * to repeat this menu

For Case specific information Press 2, then:

If you have more than one case you will be able to select which case you want information on.

  • Submenu:
    • Press 1 to hear the last 3 collections on your case
    • Press 2 to report that payments have stopped
    • Press 3 to dispute disbursements
    • Press 4 to report an address for the Non-Custodial Parent
    • Press 5 for options on reporting an employer for a Non Custodial Parent
    • Press 6 to request a 12 month payment report
    • Press 9 to return to the main menu
    • Press 0 to speak with a representative M-F from 10:00 AM to 3:00PM
    • Press * to repeat this menu

To Change your PIN Press 3, then:

  • Submenu:
    • Press 1 to request a new PIN
    • Press 2 to change your PIN yourself
    • Press 9 to return to the main menu
    • Press * to repeat this menu