If you have questions or concerns about your EBT or P-EBT account please call the number on the back of your card, (800) 477-7428, or the OFI Call Center even if you get a text or e-mail asking you to contact a different number.
The OFI Call Center is available from 7:00am to 4:00pm, Monday through Friday, at 1 (855) 797-4357. Call Center representatives can assist you with getting a status update on your case, printing and mailing applications, renewals, and other documents, as well as updating your address and phone number or ordering new EBT of MC cards. They can also assist you with OFI's online portal, My Maine Connection (MMC). OFI Eligibility staff are also available Monday through Friday, 7:00am to 4:00pm, and the Call Center representative can transfer you as needed.
We help connect Maine families to benefits and services that foster health, safety, resilience, and opportunity and help them to meet a wide variety of needs. Our office is comprised of three divisions: Eligibility Services, Child Support Services and Disability Determination Services.
More Programs and Services
My Maine Connection (MMC)
My Maine Connection (MMC)—is OFI's online portal for applications, renewal, and change reporting. www.MyMaineConnection.gov.
Resources for the end of the Public Health Emergency
Home Energy Assistance Program (HEAP)
The Home Energy Assistance Program (HEAP) helps qualified homeowners and renters pay for heating costs. Benefits include help paying for fuel and emergency fuel delivery. To learn more about how to apply for HEAP, please visit Maine Housing's website.
Free Hot Water Heaters through Efficiency Maine
Did you know that Efficiency Maine offers low-cost and no-cost energy upgrades to households that receive SNAP, TANF, or MaineCare? You could be eligible for a free, installed heat pump water heater. Detailed information about programs and requirements can be found here.
Register to vote
Voting is the right and responsibility of all citizens in Maine. Mainers have the opportunity to determine who will be elected to a number of important positions including State Legislature, U.S. Congress, U.S. Senate, and the Presidency. Mainers can register to vote in-person before or on Election Day. Learn more about registering to vote
OFI 101: MaineCare, SNAP, TANF and More
OFI 101 is a no-cost webinar for community partners and others who help Maine people navigate OFI benefits. We welcome case managers, social workers, community partners, and others who help people navigate the OFI systems for MaineCare, SNAP, GA, TANF, and other OFI benefit programs.