Elimination of Mailing Paper Remittance Advice (RA) and Reduction of Paper Checks, CR 132320
Paper RAs
Starting the week of December 22, 2025, the Office of MaineCare Services (OMS) will no longer mail paper RAs to providers. This is a cost-saving initiative for the Department. We encourage you to reference the electronic PDF versions of the RAs posted on the Health PAS Online Portal. Advantages of using the PDF version include easier member and claim searching and access to previous RAs.
All providers with a trading partner account can access the electronic PDF version of the RA by logging into your account and going to File Exchange > Reports > Remittance Advice. We encourage you to download your PDF RAs and store them in your system as the Health PAS Online Portal only displays up to one year of RAs. Each week, we remove the oldest RA from the portal when we add the newest.
Paper Checks
The Department is also minimizing mailing paper checks to providers. If you currently receive paper checks and are able to receive electronic payments, please help us reduce costs. Instructions and the Electronic Fund Transfer (EFT) form can be found in the Forms section on the Department of Administrative and Financial Services Office of the State Controller webpage.
MaineCare policy states that payments are made by EFT, unless the provider is unable to accept payment in this manner. In those cases, the Office of the State Treasurer provides an alternative method of payment.
For questions, please email Provider Services, or call 1-866-690-5585.