Update: Some Claims Payments Delayed Due to Earlier MIHMS Outage

Jul 19, 2024

This morning, Friday, July 19th, Gainwell became aware that Crowdstrike, a leading security product vendor and supplier for Gainwell, reported a problem with an update to one of their products. The Crowdstrike problem has affected technology systems worldwide. As a result, MIHMS applications were temporarily unavailable, and some claims were not able to process through the financial cycle for payment next week. These claims will process to pay the following week.

If you have a question about the status of your claim or have financial concerns regarding your ability to wait an additional week for payment, please contact your Provider Relations Specialist. We apologize for any inconvenience.