Provider Responsibility for Managing Users in My HealthPAS Trading Partner Accounts (TPA)

Sep 17, 2024

It is important for your TPA administrator to actively manage your user accounts for the Health PAS Online Portal. To manage users, log into the administrator TPA and click on “Account Maintenance” and then “Manage Users”. Edit existing, deactivated or reactivated users by clicking on the row of the user you would like to manage. The Administrator of the account and users with a security role of “R7-User Management” are allowed to use these features. 

Deactivation or managing the security roles of users is essential when access requirements have changed or when access is no longer needed. Deactivation of individuals no longer working for your organization is imperative as it will help prevent inappropriate access to Protected Health Information (PHI). 

For questions, please contact Provider Services at 1-866-690-5585.