Contact Us

Member Contacts

MaineCare Member Services

For questions about covered services or to select a Primary Care Provider (PCP) call 1-800-977-6740. TTY users dial 711. You can also email.

Pharmacy Help Desk

For prescription drug benefits, medication prior authorizations, and Medicare Part D questions, call 1-866-796-2463. TTY users dial 711.

Private Health Insurance Premium (PHIP)

For help paying for private health insurance premiums, call 1-800-977-6740. TTY users dial 711.

Third Party Liability

If experiencing issues with obtaining pharmarcy services, due to outdated TPL coverage, please call 1-866-796-2463. TTY users dial 711.

For questions about other insurance, call 1-866-796-2463. TTY users dial 711.

Transportation Brokers

For questions or to schedule a ride to a MaineCare-covered appointment, see the list of brokers on our Transportation webpage.

Provider Contacts

Provider Services

For MIHMS and Health PAS Online Portal questions, email Provider Services or call 1-866-690-5585. TTY users dial 711.

Provider Enrollment

If you have questions about enrolling with MaineCare, or submitting a maintenance case, please reach out to our Gainwell Provider Enrollment Team at 1-866-690-5585, Option 7. TTY users dial 711. You can also email the Enrollment email box.

If you need further help after contacting the Gainwell Provider Enrollment Team, email MaineCare's Provider Enrollment Manager, Kenneth Jamison.

Provider Relations

If you are a provider with questions about policy interpretation, claims and billing guidance, complex claim processing questions, prior authorization assistance, enrollment guidance for your provider type and specialty, or if you need training on the navigation of the Health PAS Online Portal, please see the Provider Relations Staff Assignments (PDF) for a list of specialists by policy.