The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey is a questionnaire focused on Medicaid beneficiary experiences with home and community- based waiver service providers. The Office of Aging and Disability Services (OADS) periodically conducts a survey to gather feedback about our services.
Survey Participation
OADS has partnered with Knowledge Services to complete CAHPS® surveys with our HCBS waiver members. Waiver members are randomly selected, and participation is voluntary.
If invited to participate, waiver members have the following appointment options:
- Telephone call
- Online video conference
- In-person, face to face meeting
Additional Information
If selected for participation, waiver members will receive a letter in the mail followed by a phone call from Knowledge Services.
The survey takes approximately 30-45 minutes to complete. Waiver members may choose to have a close friend or family member assist them with participating.
All information collected is anonymous and the results will be used as part of Maine’s quality assurance and improvement efforts.
Questions
Please direct any questions via email to surveys@KnowledgeServices.com
Or, by telephone: (866) 228-5859