Grievances
A grievance is a complaint. If you have a complaint about services and supports from the Department of Health and Human Services (DHHS) or a provider, you can file a grievance. If your rights have been violated, you can file a grievance. Filing a grievance is a way to settle a disagreement.
- Grievance Process (PDF)
- Grievance Form (Word)
- Notice Regarding Grievance Process & MaineCare Appeal (Word) | also in PDF
- Grievance Insert Card (Word)
Appeals
OADS makes decisions about your services. If you disagree with a decision, you can appeal it. To file an appeal you need to send the following information to Lynn Davis, OADS Hearing Representative. Lynn’s email is Lynn.Davis@maine.gov. If you have questions you can call Lynn at 207-944-5611.
- Letter or email with your disagreement, including your name, address, phone number, and email address
- Copy of Power of Attorney, Guardianship, or Authorized Representative paperwork if someone is helping you;
- The letter(s) from the OADS that reduces, denies, terminates services, or takes any action you disagree with.
You can also mail this information to:
Lynn Davis
DHHS-OADS Hearing Representative
41 Anthony Ave.
Augusta, ME 04333