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Office of the Health Insurance Marketplace (OHIM)
Engagement
Number of Calls to the Consumer Assistance Center
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Metric Explanation: The total number of calls made to the Consumer Assistance Center (the call center for the Coverme.gov program) in an Open Enrollment Period (spans from November 1st of the prior year until January 15th* of the data year).
If you have application or account questions, CoverME.gov’s Customer Service Representatives are ready to help. Give us a call at 1-866-636-0355.
*(Open Enrollment Period 2024 ran from November 1st, 2023 to January 16th, 2024).
Number of Visits to the Website
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Metric Explanation: The total number of visits in an Open Enrollment Period (spans from November 1st of the prior year until January 15th* of the data year) to "CoverME.gov", the website where individuals and families can shop for and enroll in health and dental insurance.
*(Open Enrollment Period 2024 ran from November 1st, 2023 to January 16th, 2024)
Number of Social Media Impressions
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Metric Explanation: The total number of impressions on CoverME.gov's social media accounts, including Facebook, Instagram, Youtube, and X (formerly Twitter) in an Open Enrollment Period (spans from November 1st of the prior year until January 15th* of the data year).
*(Open Enrollment Period 2024 ran from November 1st, 2023 to January 16th, 2024).
Utilization
Health Plan Selections by number of consumers and selection type: Total, New Consumers, Passive Re-Enrollees, and Active Re-Enrollees
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Metric Explanation: The total number of health plan selections by type: New Consumers, Passive Re-Enrollees, Active Re-Enrollees, and Total in an Open Enrollment Period (spans from November 1st of the prior year until January 15th* of the data year).
*(Open Enrollment Period 2024 ran from November 1st, 2023 to January 16th, 2024).
Number of consumers eligible for qualified health plan with Advanced Premium Tax Credits (APTCs)
- Metric Explanation: The total number of Maine consumers eligible for a qualified health plan with Advanced Premium Tax Credits (APTCs) in an Open Enrollment Period (spans from November 1st of the prior year until January 15th* of the data year).
Impact
Average Advanced Premium Tax Credits (APTCs), Average Net Premium
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Metric Explanation: The average APTC and Net Premium in an Open Enrollment Period (spans from November 1st of the prior year until January 15th* of the data year).
*(Open Enrollment Period 2024 ran from November 1st, 2023 to January 16th, 2024).
Count of consumers by Net Premium Range
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Metric Explanation: The number of consumers sorted by their healthcare insurance's "net premium": the amount a policyholder pays the insurance company to keep their insurance policy active Enrollment Period (spans from November 1st of the prior year until January 15th* of the data year).
*(Open Enrollment Period 2024 ran from November 1st, 2023 to January 16th, 2024).
Percent of consumers with Cost-Sharing Reductions (CSRs)
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Metric Definition: The percent of consumers that have Cost-Sharing Reductions (CSRs), discounts that lower the amount you must pay for deductibles, copayments, and coinsurance in an Open Enrollment Period (spans from November 1st of the prior year until January 15th* of the data year).
*(Open Enrollment Period 2024 ran from November 1st, 2023 to January 16th, 2024).
Cost-sharing reductions are often referred to as “extra savings.”
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