The resources below are provided by Maine’s cannabis inventory tracking software vendor, Metrc, to help industry users gain a better understanding of the inventory tracking system.
Metrc Support Portal
- Offers educational guides, manuals, and technical support.
- Features a knowledge center, live chat, ticketing system, and the ability to submit/request new features.
- Available 24/7, 365 days a year.
- Licensees can also call Metrc Support at 1-877-566-6506.
Metrc Learn
- Offers interactive modules, videos, and, in some cases, hands-on practice to help licensees expand their skills and increase efficiencies.
Metrc Sandbox
- Allows licensees to train staff, test workflows, and explore system features in a secure, simulated testing environment that does not affect live, compliant data.
Maine Metrc Bulletin Database
- Serves as a collection of past and present Metrc bulletins that have been released throughout the years to help Maine licensees understand how to use different features.
Metrc Maine Partner Page
-
Contains important resources, training, and updates for Maine licensees, including:
Metrc Expert
-
Provides instant, state-specific support to answer common questions and assist with daily tasks, conveniently located on the bottom right-hand side of the screen.
-
Offers a chat option backed by a Metrc Support Specialist ready to assist during support hours.