Volunteer Mediators

Attorney General Needs Volunteer Mediators To Help Consumers

The Consumer Protection Division of the Maine Attorney General's Office offers, free of charge, the Consumer Mediation Service. This complaint resolution program is for the use of Maine businesses and consumers.

The Consumer Protection Division of the Maine Attorney General's Office offers, free of charge, the Consumer Mediation Service that on average returns approximately $500,000.00 to consumers. The Attorney General is always recruiting Volunteer Consumer Complaint Mediators to mediate disputes between consumers and businesses that have been previously vetted by  staff. 

The Mediators share offices in the Consumer Protection Division. We will train volunteers in consumer law and mediation techniques, and as they mediate disputes, mediators will consult freely with our program staff, and as necessary, an Assistant Attorney General. We ask mediators to volunteer a minimum of 3 hours per week. 

Students at the University of Maine at Augusta can receive three college credits for serving as a Consumer Mediator in our program.  Interested persons should contact the UMA Office of Academic Affairs and ask for registration information concerning CEO-117, Consumer Law Internship.  Participation in this program can also count for 4 hours of mediation experience towards the CADRES roster mediation requirements.

Interested persons should contact the UMA office of Academic Affairs and ask for registration information concerning CEO-117, Consumer Law Internship. Participation in this program can also count for 4 hours of mediation experience towards the CADRES roster mediation requirements.

Volunteer Mediators receive training from staff in the following areas:

  • Introduction to the State and Federal legal system;
  • The Maine Uniform Commercial Code and consumer's common law contract rights;
  • The Unfair Trade Practices Act, State and Federal law;
  • Warranty rights-express and implied;
  • Lemon Law complaints and used car complaints;
  • Landlord/tenant law;
  • Deceptive advertising;
  • Home improvements and door-to-door sales;
  • Credit sales and debt collection;
  • Deposits and refunds; and
  • Mediation techniques.

Voluntary Mediators application (PDF)
Voluntary Mediators application (MS Word)

You may apply by submitting a Voluntary Mediators application form to:

Maine Attorney General
VOLUNTEER CONSUMER COMPLAINT MEDIATORS
Consumer Protection Division
6 State House Station
Augusta, Maine 04333