Frequently Asked Questions - Maine State Library Delivery Service (MSL DS)

For FAQs about Van Delivery for FY2025, please go to our new Van Delivery LibGuide.

1. Why are interlibrary loans unavailable?

Sharing between libraries is one of the best and most valuable services that libraries provide to their members.

The ability to smoothly deliver materials between libraries is what makes this work. The contract for the book delivery service is held by the Maine State Library and is subject to State Procurement Laws and procedures. This contract was required to go to through a competitive bidding process (Request for Proposal, or RFP) this year since all contracts that use public funds have to ensure competitive bidding at the state level.

Because of this transition to a new vendor who won the competitive bid, there will be an interruption to book delivery between libraries at the end of the current contract which expires on June 30, 2024.

We do not currently have firm dates for the length of this interruption, but we expect that there will be no delivery for at least six weeks this summer, starting on July 1.

In anticipation of this interruption, the Maine InfoNet Board and the Minerva Executive Board have made the difficult decision to turn off all requesting between libraries within the MaineCat environment, including Minerva, MILS and URSUS, as of June 4th.

Patrons will still be able to request and place holds on locally owned items, but will not be able to request materials from other libraries.

Turning off requesting between libraries will allow materials currently in transit to be delivered and will reduce the flow of new material entering delivery. This will help get as many items back to their owning libraries as possible and will help ensure materials are not stranded in the delivery system.

We know that this is a challenging situation. We recognize and feel the same frustration with this situation that you all are feeling. Your local library provides many other valuable services to your community, and we encourage everyone to explore those many services.

2. How long will interlibrary loan be unavailable?

We do not currently have firm dates for the length of this interruption, but we expect that there will be no delivery for at least six weeks this summer, starting on July 1.

3. Are there other possibilities to borrow materials that my own library does not have?

Reciprocal borrowing is a program that allows anyone with a valid library card from one of the participating libraries to visit any of the other participating libraries and check out materials in person. It's referred to as "walk-in" borrowing because it essentially turns your local library card into a library card that can be used when you walk into dozens of other libraries across the state!

Not all libraries in Maine can participate at this time because the computer systems currently required are not used by all libraries. The Maine State Library and Maine InfoNet are continuously seeking ways to increase participation by finding solutions that eliminate these systematic and technical barriers.

Go to our FAQ page for the Maine Reciprocal Borrowing program for more information.