How to File a Complaint
If you’re having an issue with your utility, you must first try to work it out with them, and then you may decide to escalate it to the Public Utilities Commission’s Consumer Assistance and Safety Division (CASD).
To make a complaint:
- Call CASD at 800-452-4699
- Submit your complaint online to CASD
How to File a 10-person Complaint
If your problem involves at least 10 people (having 10 separate accounts with the utility), Maine law provides that the PUC shall consider an investigation when ten or more people file a complaint against a utility. This is a powerful tool: The Commission can only dismiss a 10-Person Complaint if it “is satisfied that the utility has taken adequate steps to remove the cause of the complaint or that the complaint is without merit,” according to Maine law.
Templates: