Overview
Hosting uses a converged virtual server environment, which shares processing power and other resources among a group of physical servers to support many more virtual servers.
- Server Virtualization improves service and gives increased value for customers in several ways:
- Virtual servers require considerably less total physical space and energy consumption than physical servers, saving money and reducing the states carbon footprint
- MaineIT manages multiple servers as clusters standardizing updates, maintenance and other operating procedures
- The system design allows for greater fluctuation in demand from individual systems within a cluster
Included
| #Virtual CPUs | Up to 2 |
|---|---|
| Memory | Up to 4 GB |
| Storage | Up to 100 GB of local disk space for customer applications, operating system and page file within the server |
- Network connection(s)
- Facilities management (secure datacenter, uninterruptible power supplies, generators, temperature controlled physical environment)
- Primary and secondary server administration and support
- All MaineIT overhead costs (facilities, personnel, etc.); 24 x 7 data center monitoring/coverage
- Management of upgrades (patches) and technical support for the operating system
- Server virus protection
- Initial Vendor installation assistance for installing application
- Monitoring of all hardware (with and server functionality and log monitoring available upon request)
- Operating system backup
- Purchase of servers and contract/supplier management
Service Level Targets & Availability
The standard production published service level agreement can be viewed at the following link: http://www.maine.gov/oit/services/FAQ-Help/Standard-SLA.html
A formal SLA has not been developed specific to this service.
Default coverage is 7AM – 5PM, Monday – Friday. 24x7 coverage is available for systems with a specific need for this type of coverage. MaineIT needs to receive a written business justification. Once justification has been approved, MaineIT will work with the business on a service level agreement for the specific systems. Additional charges associated with extended coverage will be defined in the SLA.
Service Rates: Please see the MaineIT Rate Table
Options Available for Additional Charge:
- All project work is billable
- All audit related work is billable
- All costs associated with Indefinite Hold requests will be direct billed
- Any storage above the 100GB at the hyper-converged storage published hyper-converged storage rate per gigabyte per month
- Additional Virtual CPUs – $150/mo. for each vCPU
- Additional Virtual Memory – $7/mo. for each GB
See the MaineIT Rate Table
Customers (users) responsibilities
- Individual users follow state IT use rules and policies, including all security policies
- A contact person and backup are designated to interface with the MaineIT team
- Any issues or problems with this service are reported to the MaineIT team as promptly and with as complete information as possible
- Billing for services will start as of the time the ticket is received for the request for any production service
- If a test environment is requested, those services will be billed upon receiving the ticket for the request
- A ticket needs to be received to remove the service for it not to be billed
- No credits will be processed without a ticket
To get help or order this service
- Call MaineIT Service Center at 624-7700
- Enter an Assyst service request assigned to MaineIT Application Server