STATE OF MAINE 
Emergency Services Communication Bureau– 

SUBJECT:   9-1-1 Equipment Integration	NUMBER:  2013-01	
RESCINDS: 	EFFECTIVE DATE:   September 19, 2013	
REFERENCE:   	
DISTRIBUTION:  All PSAPs; website	REVIEW DATE:	
STANDARD:	

I.	PURPOSE

The purpose of this document is to establish a policy for the integration of PSAP supplied equipment or software with the 9-1-1 Customer Premise Equipment supplied by the Emergency Services Communication Bureau.

II.	POLICY

It is the policy of the Emergency Services Communication Bureau to provide completely tested customer premise equipment to each of its Public Safety Answering Points in order to provide reliable 9-1-1 call processing capability of the highest quality. The Bureau also provides for the maintenance of supplied equipment through its contractor FairPoint Communications. This policy is intended to set forth the PSAP’s responsibility should it introduce non-Bureau supplied equipment or software into the call answering process including, but not limited to, wireless headsets or headset arbitrators or phone system arbitrators.

III.	DEFINITIONS

A.	Emergency Services Communication Bureau (ESCB): The Bureau within the Maine Public Utilities Commission overseeing the 9-1-1 system in Maine.

B.	Public Safety Answering Point (PSAP): A place where 9-1-1 calls are received and transferred to the appropriate dispatch center for the emergency services requested.

C.	FairPoint Communications:  The State of Maine 911 contractor.

D.	FairPoint E9-1-1 Response Center (FERC): The 24 x 7 trouble reporting service for 9-1-1 equipment and service problems.

IV.	GENERAL

A.	Bureau provided CPE: - It is the expectation that a PSAP will use the call handling equipment as provided by the Bureau without modification of any software or hardware.  

B.	Repair of Bureau provided CPE – Equipment problems should be reported promptly to the FairPoint E9-1-1 Response Center who will work to resolve the problem. 

C.	Introduction of software onto Customer Premise Equipment – Introduction of non-Bureau supplied software by the PSAP onto the Customer Premise Equipment is strictly forbidden. The PSAP will be responsible for any repair, damage and/or labor costs caused by the introduction of foreign software.

D.	Use of adaptive call processing equipment—If a PSAP would like to use adaptive equipment not supplied by the Bureau such as but not limited to wireless headsets, phone arbitrators or headset arbitrators the following procedure shall be followed:

1.	The PSAP shall write the Bureau director describing the adaptive equipment they would like to use. The documentation should include the make and model number of the equipment and a diagram of the proposed installation as appropriate. It should also include a statement that the PSAP accepts full financial responsibility for repair and liability of such equipment.

2.	FairPoint and the Bureau will review the request and the PSAP will be notified of the Bureau’s decision.

3.	Only FairPoint technicians are allowed to work on Bureau provided equipment. All costs incurred will be the responsibility of the agency submitting the request.

4.	PSAPs are responsible for the repair of such equipment, which includes maintaining spares. Should a trouble report from the PSAP to the FERC result in a FairPoint dispatch for the non-Bureau provided equipment the PSAP will be billed for the dispatch. If a PSAP is not able to resolve trouble with its configuration, it is the expectation that the Bureau provided equipment be substituted without delay.

5.	The Bureau reserves the right to terminate the use of non-Bureau supplied adaptive equipment or software at any time.

V.	EFFECTIVE DATE:

This Directive is effective immediately on 19th day of September, 2013

Maria P, Director, ESCB

ACKNOWLEDGEMENT BY PSAP

On behalf of _____________________I acknowledge that I have read and 
                      (name of PSAP)
understand the above policy.

__________________________________________
Signature of PSAP Director

Printed Name of PSAP Director	________________________________

Date:__________________________