Chapter 19: Consumer Home Heating Rights

The Attorney General has issued rules that regulate the sale of home heating oil during the winter months, from October 15 through April 30. One of the basic consumer rights detailed in these Rules is that an oil dealer cannot refuse to deliver to a consumer even if the consumer owes the dealer money, providing these three conditions are met:

• The consumer has cash or government guaranteed payment to pay for the oil being requested;
• The dealer regularly serves the consumer’s area; and
• The consumer requests at least 20 gallons.

Chapter 19: Consumer Home Heating Rights (PDF) This file requires the free Adobe Reader.

If you have a question about this chapter or cannot access it, please contact https://www.maine.gov/ag/consumer/complaints/complaint_form.shtml.