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Office of Investigations

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David W. Guilmette, Director
(207) 624-9000 Ext. 52144
TTY: Users Call Maine relay 711

The Office of Investigation is charged with the enforcement of a highly specialized field of law enforcement. The staff is uniquely trained, qualified and authorized to pursue regulatory compliance and to bring to prosecution crimes under motor vehicle and criminal law. Responsibilities include, but are not limited to; licensing, regulation and enforcement of laws concerning various types of vehicle dealers, title fraud, odometer fraud, automobile identification, auto theft investigations, registration evasion, insurance fraud, driver license and state identification card fraud, and consumer complaints. This Office is the only law enforcement agency that specializes in this area.

This office investigates an average of 4,000 cases a year and returns nearly $300,000 per year to motor vehicle consumers in the form of restitution.

Complaint Process

For the investigative process to begin you need to fill out a complaint petition. This will allow us to gather helpful information prior to starting the investigation. The complaint petition can be printed and then mailed or faxed, or can be filed online. It is also available at the main office located at 101 Hospital Street in Augusta or at any of our 13 motor vehicle branch office locations.

Once you have completed the petition you may fax it to 207-624-9258 or mail it to the Bureau of Motor Vehicles. Upon receipt of the petition, a detective will contact you. The mailing address is:

Bureau of Motor Vehicles
Office of Investigations
29 State House Station
Augusta, Maine 04333-0029

Used Car Buyers Guide


Video Transcript

Additional Information & Helpful Links:

Your Rights When Buying a Used Car
How to Protect Yourself Against Identify Theft
Use Car Information Act
Consumer Protection - Information for Motor Vehicles from the Maine Attorney General's Office
Lemon Law - New Cars